Commercial Customer Service

Grassroots is a Canadian company delivering Eco-Friendly products to commercial and wholesale customers across North America.

For information on Grassroots policies, please click on any of the following:

Setting up an Account:

To set up a commercial account with Grassroots, please fill in this form.

Alternatively, e-mail us at [email protected] or phone us at 888-633-5833 x202.

An associate will contact you in 1-2 business days to explain the details of our Commercial Program.

Ordering Methods:

Once your account has been approved by one of our associates, simply visit our Commercial Section (Click here) to see recommendations for your company. Shop any categories in this section, your discount will apply to all products even if the category doesn't apply to your business. .

If you prefer an alternative to online shopping, please contact us:

  • Email:[email protected]
  • Mail: 372 Danforth Avenue, Toronto, Ontario, Canada, M4K 1N8
  • Toll-free: 888-633-5833 x202

    Alternative phone: 416-466-2841 x202

Hours: Monday-Friday 10 AM-5 PM (EST)

Payment Methods:

Accepted payment methods for commercial orders are:

  • Credit Cards: Visa, Mastercard and Amex
  • Paypal
  • Cheque: Cheques must be in Canadian funds, and should be made payable to Grassroots Inc. Please send cheques to Grassroots Commercial, 372 Danforth Avenue, Toronto, ON, M4K 1N8. We require a credit card on file for orders paid by cheque. If we do not receive notice of payment (cheque number) within 30 days, we will charge card on file.

All prices are subject to change without notice, and are FOB Grassroots (i.e. delivery is extra).

Commercial orders must be a minimum of $250 before taxes and delivery. Wholesale orders must be a minimum of $750 before taxes and delivery. Orders are to be paid for prior to shipping.


Products purchased from Grassroots Commercial may be returned due to manufacturer's defects, provided Grassroots is notified of such defects by email or phone within one week of delivery. Please contact Grassroots prior to returning products. We stand by our products and will work with you to come to a satisfactory solution.

Original shipping fees are not refundable when returning or exchanging product. The customer is responsible for return shipping charges, should they apply. We cannot accept COD deliveries or damaged products.

If applicable, approved returns may be sent to:

Grassroots: Returns 372 Danforth Avenue Toronto, ON M4K 1N8 Canada

We will notify you of your refund via email after we've received and processed the returned item. You can expect a full refund (minus shipping fees) in the same form of payment originally used for purchase within 7-14 business days after your return is received.

Non-Returnable Items:

The following products cannot be returned or exchanged:

  • Used filters, or filters in opened packages
  • Used bedding items
  • Mattresses, Toppers, Comforters and Air Filters - products that are made to order

Damaged Goods:

If your order arrived damaged, please return it immediately. If the error is ours, you will not be charged for additional shipping costs. We will then re-send your new order at no cost to you.


Grassroots honours all products covered under manufacturers' warranties. To determine whether your product is covered under warranty, please refer to what is stated in the online product description. If it's unclear or you have any questions, please call or email us. We're always happy to help.

Order Fulfillment Times

Orders are processed within 1-3 business days; order fulfillment (not including delivery) is generally 1-2 weeks. If, for some reason, any part of your order is not available, we will try to notify you as soon as possible. Our website availability does not reflect our current stock, though we hope to eventually make this possible.

Product Back Orders

A back ordered product is one that is not currently in stock, which we expect to have available within one to six weeks. We will notify you as soon as possible should a product be on back order.

When you purchase a product on back order, we will ship the item within 2-6 weeks and notify you by email when your order has been shipped. Once the order is shipped, your credit card or account is charged for the purchase and shipping cost.

If you order a combination of in-stock and back ordered products, you then have the option to split ship your order or wait for all products to arrive prior to shipment. In the event that you choose to split ship, we charge your credit card for the in-stock items and the shipping cost. The back ordered items are shipped within 2-6 weeks. We will send you an email notification when we ship the remainder of your order, at which time your credit card or account is charged for the back ordered items.

Please note: If we must cancel your back order because products become unavailable, we will email you.

Delivery Times & Shipping Details

Grassroots Commercial ships via 3 methods:

  • Commercial delivery within Toronto: local deliveries are shipped next day if we have all products in stock. If we don't have all products you ordered we will contact you to arrange delivery. Delivery hours are between 9 and 5. We ship with a courier company and we don't make money on shipping. The $20 flat rate charge usually covers delivery fees to Toronto, however in some cases bulky orders or large distance orders will be charged more. In these cases we will contact you for local delivery charges, which are based on weight and location.
  • Canada Post
  • Fedex
  • Pick-up at our Riverdale store location is also available

Our main carrier is Canada Post. We ship all packages via Canada Post Expedited. We also offer FedEx Ground, 2-Day and Next Day Air service. The methods of shipment offered do not include the time required for Grassroots to process, package and ship your order (usually 1-4 business days).


Taxes are calculated based on where products are shipped to, not where they are ordered from. Products shipped to the United States are not subject to Canadian taxes. If your Canadian business is PST exempt, please provide us with your vendor permit.

  • British Columbia - 5% GST
  • Alberta - 5% GST
  • Saskatchewan - 5% GST
  • Manitoba - 5% GST
  • Ontario - 13% HST
  • Quebec - 5% GST
  • Newfoundland and Labrador - 5% GST
  • Nova Scotia - 5% GST
  • New Brunswick - 5% GST
  • Prince Edward Island - 5% GST
  • Northwest Territories -5% GST
  • Nunavut - 5% GST
  • Yukon - 5% GST

Pricing or Typographical Errors:

While Grassroots Commercial strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Grassroots Commercial shall have the right, at its sole discretion, to adjust or refuse orders placed for that item. Prices and availability are subject to change without notice.

Limitations of Liability:

In no event will Grassroots or its suppliers be liable for any indirect, special, consequential or incidental damages, including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use or any Grassroots product, damages resulting from use or reliance on the information set forth on this website, even if Grassroots or its suppliers have been advised of the possibility of such damages.