GrassrootsStore.com offers free shipping(1) on orders over $99 in Canada on select items.

*FREE SHIPPING/FLAT RATE EXCEPTIONS: We do not offer free shipping to the USA. Heavy orders (approximately 12 pounds and over, 8 lbs for US), or orders with odd dimensions may not be eligible for free shipping or flat rate fee. This frequently happens with orders that contain a lot of cleaning products, due to weight and size. These orders will ship according to "live rates," estimated Canada Post/Fed Ex International rates. Please contact us if you have any questions - our goal is to ship your order at the best possible rate!

Flat rate shipping fees

Grassroots offers flat rate shipping(1) to Canada and the US:

• Within Ontario, flat rate of $8.49.
• Within Canada, flat rate of $9.99.
• To the Continental U.S., flat rate of $19.99. PO Boxes and other rural addresses have a higher shipping fee, $30, we will contact you to amend your order.

Do you live in, or near, Toronto? Picking up your order from our Toronto store is a great option - it’s free! Please note: we will contact you when your order is ready for pick-up (see When Will My Order Ship for more info).

Free & flat rate shipping rates are only valid for shipping by the following:

• Canada Post Expedited Parcel for deliveries in Canada
• Fedex International Ground for deliveries in the Continental USA

Mattresses, mattress toppers, comforters and air filters need special shipping therefore are exempt from flat shipping rates or free shipping.

Remote locations in Canada, as determined by Canada Post, are not eligible for free shipping or flat rate shipping and will be charged actual shipping cost. Remote locations include, but are not limited to, the postal codes that begin with the following (these restrictions are updated as remote locations are identified and all applicable postal codes may not show below): A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P, A1X, B0C, B0K, G0G, G0W, G0X, G4T, J0M, J0W, J0Y, N0R, P0H, P0L, P0M, P0T, P0V, P0X, R0A, R0B, R0C, R0E, R0J, R0L, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0P, T0A, A0B, T0C, T0E, T0G, T0H, T0J, T0K, T0L, T0M, T0P, T0V, T1M, T7Z, T9K, T9H, V0*, V1E, V8A, V9*, XOA, X0B, X0C, X0E, X0G, Y0A, Y0B

Shipping exceptions described above will be charged the fee provided by postal services. The rural areas of both United States and Canada, will incur an additional shipping charge and may even delay shipping time.

Orders will usually be shipped within 1-4 business days, unless otherwise specified. You can expect to receive your package within 1 to 7 business days from the day we ship your order.

We are not responsible for losses due to authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, national or local disruptions in air or ground transportation networks, strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), and natural disasters (earthquakes, floods and hurricanes are examples of natural disasters).

Do you ship to my country? At the present moment, we ship to Canada and the Continental United States. We will sometimes make exceptions, but you will not be able to checkout using your country information with our online store. Please contact us. Shipping to the United States Orders shipped to the United States are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. While these charges are usually relatively small, please be aware that they do exist. Recipients are responsible for paying these additional fees. You may receive a bill from the shipping company or we may contact you regarding additional fees. In order to avoid some of these fees, we have limited US orders to be max. $150. Please Note: Grassroots is unable to provide estimates for any customs fees; check with your local customs office for more information.

When will my order ship/arrive in-store? Our orders are processed within 1-4 business days from the time of order. Please note that this does not include shipping time. After placing your order, you may click here to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. We do our best to remove products that are currently out of stock, but from time to time, we may notify you of a slight delay or a discontinued item. We will try to honour your original shipping charge (eg. free shipping on orders over $99), if we need to alter your order with regards to product availability, however we may require an additional shipping charge if you choose to ship out of stock items at a later date.

Delivery Times & Shipping Details We ship via Canada Post and FedEx; see full time schedules below. Selecting a method of shipment determines how long your package is in transit once the package ships. It does not include the time required for Grassroots to process, package and ship your order (usually 1-4 days). Shipping to Canada Please Note: Orders shipping to a post office box may only be sent via Canada Post. Please select this option during check out. FedEx: FedEx Ground Service (1-7 business days) FedEx 2-Day (2 business days by 5:00 pm) FedEx Priority Overnight (next business day - morning delivery) Canada Post: Canada Post Expedited Parcel (local: 1 business day, regional: 1-3 business days, national: 2-11 business days) Canada Post Xpresspost (1-2 business days) Shipping to the Continental United States FedEx: FedEx Ground Service (1-7 business days) FedEx 2-Day (2 business days by 5:00 pm) FedEx Priority Overnight (next business day - morning delivery) Canada Post (USPS): Canada Post Small Packet Ground: (6 business days) Canada Post Small Packet Air: (4 business days) Canada Post Expedited Parcel: (4 business days) Please Note: These time estimates are not guaranteed and are based on delivery to urban centres. It can get quite hectic during the holiday season, so please allow extra time for delivery.